Last updated: October 2026
Welcome to HairGo. These Terms of Service ("Terms") govern your use of the HairGo mobile application (the "App"), operated by HAIRGO (PTY) LTD (CIPC 2026/762822/07), operating as HairGo ("HairGo," "we," "us," or "our"). By creating an account or using the App, you agree to these Terms. If you do not agree, please do not use the App.
HairGo is a marketplace platform that connects clients seeking hairstyling and beauty services with independent, verified hairstylists ("Stylists") in South Africa. HairGo facilitates bookings and payments between clients and Stylists but does not itself provide hairstyling services.
You must be at least 18 years old to create an account and use the App. By using the App, you confirm that you meet this requirement.
Stylists undergo an identity verification check through our third-party provider, Smile Identity, before being approved to accept bookings. This check confirms that a Stylist's submitted ID details match official records. While this process is intended to support a trustworthy platform, HairGo does not guarantee the conduct, skill, or qualifications of any Stylist, and clients should exercise their own judgment when booking a service.
You agree not to:
HairGo reserves the right to suspend or terminate accounts that violate these Terms.
If a client or stylist has a concern about a completed booking, they may raise a dispute through the App within the review window provided. HairGo will review the dispute and make a determination regarding release of payment. HairGo's decision on payment-related disputes is final. HairGo is not responsible for resolving disputes regarding the quality of services rendered, though we may use our discretion to assist where appropriate.
HairGo charges a commission on completed bookings, as disclosed within the App. We reserve the right to change our fee structure with reasonable notice to users.
Refund and cancellation policies are set out within the App at the point of booking. Where a booking is cancelled in accordance with these policies, any applicable refund will be processed through the original payment method.
To the fullest extent permitted by law, HairGo is not liable for any indirect, incidental, or consequential damages arising from your use of the App, including but not limited to the quality of services provided by Stylists, disputes between users, or any loss arising from reliance on information provided through the App. HairGo acts as a platform facilitating connections and payments between clients and Stylists, who are independent parties, not employees or agents of HairGo.
You may close your account at any time. We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any other reason at our reasonable discretion, with notice where practicable.
We may update these Terms from time to time. Continued use of the App after changes take effect constitutes acceptance of the updated Terms. We will update the "Last updated" date above when changes are made.
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of the App will be subject to the jurisdiction of the South African courts.
If you have questions about these Terms, please contact us at:
Email: support@hairgohome.co.za